VP, Customer Experience
Company: NTT Ltd
Location: Sacramento
Posted on: February 24, 2021
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Job Description:
As COVID-19 continues to impact all of our lives, the health and
safety of our people remains our key priority.-- Learn more about
how we are continuing to recruit and connect with our talent. This
job is available in 2 locations Category Sales Job Type Full time
In a constantly changing world, we work together with our people,
clients and communities to enable them to fulfill their potential
to do great things. We believe that by bringing everyone together,
we can solve problems using innovative technology that can create a
world that is sustainable and secure. At NTT, we encourage you to
remain continuously curious, as that is what keeps you fast,
flexible and relevant. No two days will be the same but that is
what will help you grow and realize your full potential.The power
is in your hands to do great things. It's time to lead the change,
be the authentic you, to solve difficult challenges, to set the
pace of change and to unleash your potential. Want to be a part of
our team?The VP, Customer Experience (CX) is a senior level
leadership role in the NTT Americas business. The primary objective
of this position is to develop and then execute on the overall
strategy for the holistic NTT Customer Experience portfolio of
services and solutions taken to market. The leader will take
responsibility for creating and defining the business value for our
clients through the NTT Customer Experience portfolio and to ensure
they are market relevant, competitive and help accelerate the NTT
overall services growth agenda in the Americas market. The leader
will be accountable for the planned success of the Customer
Experience business and the cross functional activities across the
Sales, pre-sales, consulting and delivery organizations. The leader
will implement business development activities including strategic
partner acceleration plans and associated demand creation marketing
activities. The leader will manage practice success through
developing and tracking key performance indicators and ensuring
that the sales teams are equipped to achieve these objectives.
The VP, Customer Experience will build and maintain a competitive
overall value proposition for the NTT Customer Experience portfolio
of services and solutions and provide the thought leadership to
drive growth in highly profitable services sales. The leader will
develop the appropriate mix of services and solutions to capture
the market trends related to Contact-center-as-a-service and other
IT modernization solutions related to the Customer Experience
domain and then structure and improve the overall portfolio
inclusive of business innovation elements related to data
analytics, automation, and AI that are increasingly part of the
overall value development for a Client. The leader will be
responsible for the overall success of the Customer Experience
business.Working at NTTMajor Duties & Responsibilities
Keywords: NTT Ltd, Sacramento , VP, Customer Experience, Executive , Sacramento, California
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