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Director, Process Improvement

Company: Patelco Credit Union
Location: Auburn
Posted on: February 23, 2021

Job Description:

Information Technology Auburn, Washington DescriptionPosition OverviewThe Director, Process Improvement is a crucial enabler of process improvement and applies the skills of business & process consulting to lead process improvement & change within the organization. The Director must live the Lean principles and techniques that focus on optimizing value through a fact-based decision process. This catalyst's key role is to oversee and direct process improvement in cross-functional teams to help them achieve business goals and to support constructive change from an improvement project's conception onward and to transfer the ownership to the appropriate teams as the project matures to implementation. The Director should always be aware of the enterprise-wide implications of the changes at the work-team level. Understanding the characteristics of changing toward a Lean Enterprise will allow thinking "two steps ahead" of the current focus of activity and assure that the overall value stream realizes the benefits of local improvements. It is important for the Director to initiate & drive to completion the end to end process definition, across functions. The goal behind the process mapping exercise would be to instigate/lead the right discussions preceding/during/after the introduction of changes and improve the uptake/success of the overall initiative. The outcome would be clarity among the various stakeholders on the AS-IS and TO-BE processes as well as buy-in for the same. The role would be measured by the cost/productivity gains to the organization, from the investment in said changes.Zones is a diverse technology company with over $2 billion USD in revenue and clients ranging from mid-market companies to Fortune 500 enterprises. Our business model is complex, and we are rapidly evolving from a product sales company to an IT solutions and services company. This requires us to transform how we interact with our customers, what steps we take to empower our team members, and how we optimize our internal operations and our interactions with vendors and partners.Key Responsibilities:The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The Process Improvement Director's primary responsibility is to:

  • Partner with Zones Directors/Executives of various functions to identify opportunities to advance the maturity level of their processes in order to better serve internal and external customers.
  • Understand broad impacts of process improvements and on-going initiatives that may impact stakeholders' ability or capacity to adopt change.
  • Utilize financial measures and analysis of operational impacts to evaluate the cost and benefits of current processes and identification of potential areas for improvement.
  • Work with cross-functional team members to understand processes, root causes and outcomes. and provide analysis and preparation of recommendations that will drive greater productivity, reduce waste, or eliminate duplication.
  • Organize and facilitate meetings of multiple departments in order to share ideas, discuss opportunities, provide guidance, lead process changes and coordinate with the IT organization at the appropriate stage.
  • Gather benchmarking data and create/update metrics & audit processes to ensure established goals are met and process improvements are sustained.
  • Plan, manage, and execute medium to large size process improvement initiatives.
  • Collect and present issues and risks to senior leadership for awareness, decisions, and action.We are seeking candidates with the experience and skills described below:Who You Are:You are someone who successfully drives process improvement efforts across the business units, to achieve significant financial, operational, customer satisfaction, and/or employee satisfaction impact. You are skilled at leading by example in the delivery of high impact projects and will work at all levels of the organization to take challenging, ambiguous, or visionary concepts, and turn them into well scoped projects and deliver successful process improvement results in a time efficient manner. You have tremendous business and financial acumen, knowledge of Lean methodology, written and verbal communication skills, relationship building and influencing abilities.You Possess:
    • 7+ years of work experience in relevant consulting services engagements or business environments implementing process mapping/changes
    • Familiarity with process improvements that include both business process optimization and enterprise-level application changes
    • Track record of strategic business planning/design for cross-functional business transformation initiatives.
    • Experience in working with and influencing senior management and C-level executives on implementation of recommendations.
    • Understanding of IT product and project life cycle.
    • Domain knowledge within Sales and Distribution business models
    • Working knowledge of Microsoft Visio, Microsoft Project, and/or similar tools--Education:
      • Bachelor's degree in industrial engineering or a related field, or equivalent experience.
      • Process Certifications (Six Sigma, BPM, ITIL or equivalent) are required.
      • Change Management certification is preferred.
      • MBA is preferred.As a rapidly growing global provider of IT solutions, we've expanded from Seattle to Sydney and beyond - with reach in over 80 countries around the world. Today's top brands count on Zones and our world-class partners - Microsoft, Apple, Cisco, Dell, Lenovo, and more - to transform their enterprises. To support this transformation, Zones offers products and services across four Solution Environments: Workplace Modernization, Network Optimization, Data Center Transformation, and Security Fortification.

        Zones offers a comprehensive Benefits package

        While we're committed to providing top-tier solutions, we're just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits, including medical/dental/vision coverage, life insurance, a 401(k) plan with matching provision, paid time off, and much more. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse.

        At Zones, work is more than a job - it's an exciting career immersed in an inventive, collaborative culture. If you're interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you! You have been redirected to a Zones job page

Keywords: Patelco Credit Union, Sacramento , Director, Process Improvement, Executive , Auburn, California

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