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Sr. Professional Services Engineer

Company: ForeScout Technologies, Inc.
Location: Sacramento
Posted on: August 17, 2019

Job Description:

What We Do:

Forescout Technologies is a fast-growing company developing state-of-the-art network monitoring and intrusion detection technology specifically built for Industrial Control Systems (ICS) which control everything from elevators to roller coasters to oil refineries and the US electrical grid. We are passionate about turning cutting-edge technology into robust industrialized solutions for our ICS end customers.

The Professional Services Consultant (PSC) position at Forescout Technologies offers the opportunity to design, deploy, and operate Forescout SilentDefense solutions in real-world customer environments. The Professional Services Consultant for ICS Networks will deploy, configure, optimize, operate, and troubleshoot Forescout SilentDefense solutions as well as provide on the job training to customers onsite or remotely. The Consultant is also responsible for integrating the SilentDefense product with other customers third-party software such as remote access and SIEM technologies.

This role will report to the Operational Technology (OT) Professional Services (PS) Director and be located in San Diego, CA. This is a San Diego specific opportunity and remote work is not an option.

What You Will Do:

* Be a customer advocate for Forescout s SilentDefense product within the customer s organization

* Proactively identify and prioritize issues on behalf of the customer, communicate and explain issues to customer verbally or in writing, develop plans to address issues, get approval for plans, and drive plans to successful completion

* Provide on-site Forescout professional services to San Diego customers including product deployment, configuration, health checks, optimization, training, alert analysis, and product troubleshooting

* Assist customer business units with SilentDefense implementation plans and network designs.

* Coordinate and lead meetings and provide written summaries

* Contribute to the development of best practices, intellectual property, and training material

* Collaborate with customer business units and security teams regarding SilentDefense deployment techniques, feature requests, and product issues

* Orchestrate project deliverables based on documented requirements and customer/staff feedback

* Develop risk mitigation strategies and work collaboratively with customers to address Forescout project concerns

* Assign and track action items with respect to the product deployment and use

* Create and deliver reports and presentations tailored to the audience, such as end users, business area users, technical teams, and upper management. -

* Stay abreast of SilentDefense product capabilities, configurations, and integrations via training and lab work

What You Bring To Forescout:

* Strong experience in network troubleshooting and configuration (tcpdump, Wireshark, etc.)

* Knowledge of TCP/IP and enterprise network protocols (LDAP, DNS, SMTP, SNMP, DHCP, and authentication protocols)

* Knowledge of ICS networks, SCADA systems, DCS systems and/or OT protocols (MODBUS, DNP3, IEC 104, ETH/IP, MMS ...)

* Network equipment configuration (Switch, Router, Firewall)

* Linux O/S (Ubuntu and CentOS) installation, security configuration, and management

* Virtualization environments for both desktop and server deployments

* Ability to gather, analyze, and interpret data in order to efficiently and effectively take action

* Strong interpersonal, verbal communication, presentation, and technical communication skills in English

* Network security analysis and/or ICS networking experience - 5 years minimum

* Experience in network security principles and standards (IEC 62443, NIST 800-82, NERC CIP)

* Experience in enterprise-level customer interaction with a strong customer support attitude

* Strong knowledge and experience working in a geographically distributed team-based engineering environment

* Bachelor s degree in Computer Science, Engineering, or equivalent industry experience

* GICSP certification or equivalent is a plus


What Forescout Offers You:

Strong product, good leadership, great culture, good people, diverse, great benefits, great compensation. If you have a good work ethic, are visible, lean in, you will be recognized. We are in growth mode and there is tons of opportunity. A positive attitude and being flexible to change goes a long way here at Forescout!

* Competitive compensation and Benefits.

* Collaborative and innovative environment make an impact on worldwide security while working on the hottest technology.

* We work hard and we PLAY hard!


Forescout is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.

Keywords: ForeScout Technologies, Inc., Sacramento , Sr. Professional Services Engineer, Engineering , Sacramento, California

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