Escalation Engineer - Developer Advocate
Company: Zoom Corporation
Posted on: March 18, 2023
About This Role
Escalation Engineer - Premier Developer Support Team:
The Premier Developer Support (PDS) team provides high-level support and consultation to our customers with Premier Developer Support services. The Premier Developer Support team is part of the Escalation Engineering team. The team will work with the large cross section of PDS customers including independent software vendors, EDU, healthcare and private sector.
PDS & Application migrations:
The PDS team may also work on customer-requested app migrations since these cases will likely require involvement with our Legal Developer Operations teams.
Roles and Responsibilities
Driving all activities of a customer's application development utilizing Zoom API/SDK
Guiding the customers to solve the IT requirements especially by leveraging Zoom API/SDK
Designing next generation communication solutions for Zoom customers
Solution and architectural design and implementation
Working with the Escalation and Service Engineering teams on Zoom API/SDK related customer issues
Working across multiple boundaries
Driving the Zoom Vision
Bachelor's degree in Computer Science, Engineering or related degree or technical experience equivalent
Experience with REST APIs
5+ Years of strong programming and software development background
Domain expertise in SaaS, API/SDK and ISV partnership models
Technical expertise and understanding of integration technologies such as REST and SOAP API operations and JSON concepts, as well as other web and database technologies, middleware and security appliances
Strong technical background and application development experience ideally in one or more of the following languages: C++,C#,Java, .NET, PHP, Python, JS and/or NodeJS
Previous experience on Electron s/w suite is a good to have
Developer Support OP/Marketplace OP access
ELK/Kibana read-only access
Postman/API Testing Tool
Developer IDE/text editor
Experience working within the tech start up community
End-to-end IT systems knowledge
Ability to apply IT Systems knowledge to customer solution design
Understand Zoom partner and ecosystem partners, products and applications
Act as a leader when the situation warrants
Be flexible and able to function in a high growth environment
Ability to build a strong relationship with clients through collaboration and cooperation
Critical escalation skills, remaining calm in the face of adversity, and able to handle high-pressure situations
Strong written and verbal skills to ensure clear and concise information exchange
Formulate and communicate a technical solution/vision
Salary Range or On Target Earnings:
In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.
Information about Zoom's benefits is on our careers page here (https://explore.zoom.us/media/benefits_brochure.pdf#page=40) .
Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.
We also have a location based compensation structure; there may be a different range for candidates in this and other locations.
Work Styles at Zoom
In most cases, you will have the opportunity to choose your preferred working location from the following options when you join Zoom: in-person, hybrid or remote. Visit this page for more information about Zoom's Workstyles (https://careers.zoom.us/zoom-workstyles) .
Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you'll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.
Hear from our leadership team (https://urldefense.com/v3/__https://youtu.be/7i2o_tszj5g__;!!K5ATeMLGHIlgtw!N_9bFG2WvSVHNjvQfjuOpRN_CRuOAVcjK-OUBF5KymSi-XOFAnfRCVoBcyNhxGRFJi6P$)
Browse Awards and Employee Reviews on Comparably
Visit our Blog (https://blog.zoom.us/category/company-news/)
Zoom with us!
Find us on social at the links below and on Instagram (https://www.instagram.com/zoom/)
View more jobs, sign up for job alerts and join our talent community. Visit the Zoom careers site (https://careers.zoom.us/home) .
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.
We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at email@example.com.
About This Role
Keywords: Zoom Corporation, Sacramento , Escalation Engineer - Developer Advocate, Engineering , Sacramento, California
here to apply!