Escalation Engineer - Developer Advocate
Company: Zoom Corporation
Location: Sacramento
Posted on: March 18, 2023
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Job Description:
About This Role
Escalation Engineer - Premier Developer Support Team:
The Premier Developer Support (PDS) team provides high-level
support and consultation to our customers with Premier Developer
Support services. The Premier Developer Support team is part of the
Escalation Engineering team. The team will work with the large
cross section of PDS customers including independent software
vendors, EDU, healthcare and private sector.
PDS & Application migrations:
The PDS team may also work on customer-requested app migrations
since these cases will likely require involvement with our Legal
Developer Operations teams.
Roles and Responsibilities
Driving all activities of a customer's application development
utilizing Zoom API/SDK
Guiding the customers to solve the IT requirements especially by
leveraging Zoom API/SDK
Designing next generation communication solutions for Zoom
customers
Solution and architectural design and implementation
Working with the Escalation and Service Engineering teams on Zoom
API/SDK related customer issues
Working across multiple boundaries
Driving the Zoom Vision
Requirements
Bachelor's degree in Computer Science, Engineering or related
degree or technical experience equivalent
Experience with REST APIs
Basic understanding of HTML/CSS/JavaScript in frontend web
technologies
5+ Years of strong programming and software development
background
Domain expertise in SaaS, API/SDK and ISV partnership models
Technical expertise and understanding of integration technologies
such as REST and SOAP API operations and JSON concepts, as well as
other web and database technologies, middleware and security
appliances
Strong technical background and application development experience
ideally in one or more of the following languages: C++,C#,Java,
.NET, PHP, Python, JS and/or NodeJS
Previous experience on Electron s/w suite is a good to have
Developer Support OP/Marketplace OP access
ELK/Kibana read-only access
Postman/API Testing Tool
Developer IDE/text editor
Desired Skills
Experience working within the tech start up community
End-to-end IT systems knowledge
Ability to apply IT Systems knowledge to customer solution
design
Understand Zoom partner and ecosystem partners, products and
applications
Act as a leader when the situation warrants
Be flexible and able to function in a high growth environment
Soft skills
Ability to build a strong relationship with clients through
collaboration and cooperation
Critical escalation skills, remaining calm in the face of
adversity, and able to handle high-pressure situations
Strong written and verbal skills to ensure clear and concise
information exchange
Formulate and communicate a technical solution/vision
Salary Range or On Target Earnings:
Minimum:
$89,800.00
Maximum:
$209,600.00
In addition to the base salary and/or OTE listed Zoom has a Total
Direct Compensation philosophy that takes into consideration; base
salary, bonus and equity value.
Information about Zoom's benefits is on our careers page here
(https://explore.zoom.us/media/benefits_brochure.pdf#page=40) .
Note: Starting pay will be based on a number of factors and
commensurate with qualifications & experience.
We also have a location based compensation structure; there may be
a different range for candidates in this and other locations.
Work Styles at Zoom
In most cases, you will have the opportunity to choose your
preferred working location from the following options when you join
Zoom: in-person, hybrid or remote. Visit this page for more
information about Zoom's Workstyles
(https://careers.zoom.us/zoom-workstyles) .
About Us
Zoomies help people stay connected so they can get more done
together. We set out to build the best video product for the
enterprise, and today help people communicate better with products
like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom
Rooms, and Zoom Webinars.
We're problem-solvers, working at a fast pace to design solutions
with our customers and users in mind. Here, you'll work across
teams to deliver impactful projects that are changing the way
people communicate and enjoy opportunities to advance your career
in a diverse, inclusive environment.
Explore Zoom:
Hear from our leadership team
(https://urldefense.com/v3/__https://youtu.be/7i2o_tszj5g__;!!K5ATeMLGHIlgtw!N_9bFG2WvSVHNjvQfjuOpRN_CRuOAVcjK-OUBF5KymSi-XOFAnfRCVoBcyNhxGRFJi6P$)
Browse Awards and Employee Reviews on Comparably
Visit our Blog (https://blog.zoom.us/category/company-news/)
Zoom with us!
Find us on social at the links below and on Instagram
(https://www.instagram.com/zoom/)
View more jobs, sign up for job alerts and join our talent
community. Visit the Zoom careers site
(https://careers.zoom.us/home) .
We believe that the unique contributions of all Zoomies is the
driver of our success. To make sure that our products and culture
continue to incorporate everyone's perspectives and experience we
never discriminate on the basis of race, religion, national origin,
gender identity or expression, sexual orientation, age, or marital,
veteran, or disability status. Zoom is proud to be an equal
opportunity workplace and is an affirmative action employer. All
your information will be kept confidential according to EEO
guidelines.
We welcome people of different backgrounds, experiences, abilities
and perspectives including qualified applicants with arrest and
conviction records and any qualified applicants requiring
reasonable accommodations in accordance with the law. If you need
any assistance or accommodations due to a medical condition, or if
you need assistance accessing our website or completing the
application process, please let us know by emailing us at
careers@zoom.us.
#LI-Remote
Keywords: Zoom Corporation, Sacramento , Escalation Engineer - Developer Advocate, Engineering , Sacramento, California
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