MR/PET/CT Customer Service Engineer - San Jose/Sac
Company: UIH America Inc
Location: Sacramento
Posted on: May 16, 2022
Job Description:
Job Description UIH Solutions LLC is the Houston-based sales and
services organization for United Imaging in North America. United
Imaging is a global, award-winning company that's been built for
the modern world from the ground up, with more FDA-cleared products
across modalities than any other recent market entrant. We continue
to experience explosive U.S. growth, and our rate of innovation
demands that we pursue the best talent on the market. If you have a
passion for what you do, love teamwork, are highly accountable, and
are at the top of your game, check us out.The Opportunity UIH
Solutions, LLC is building a customer sales and service support
structure for North America, headquartered in Houston, Texas. We
are looking for a medical imaging Customer Service Engineer to
support our MR & CT systems at customer sites in the local area. If
you are a self-starter, are truly energized by breakthrough
technologies, and you want to play a key role in a start-up
enterprise, then please read on… Main Responsibilities Provide
top-level on-site service support that delights our customers and
sets the benchmark for the medical imaging industry;
- Work closely with Customer Care Center (regional and
headquarter level) to effectively carry out trouble-shooting,
maintenance, and updates on designated products;
- Embrace new technology while levering core strengths in
customer service and service support;
- Play a key role in new, first-of-a-kind medical imaging system
product launches in the US market;
- Continually build competence in providing technical assistance
and support to our customers;
- Quickly and efficiently escalate challenges as appropriate to
ensure expeditious resolution of all issues and high levels of
customer satisfaction;
- Responsible for installation of UIH diagnostic imaging
equipment for designated products in geographic region;
- Attend service training courses overseas and in the US as
needed and work toward completion of the UIH Professional
Certificate. Qualification Requirements
- Associate's degree in technical field and/or equivalent
experience preferred;
- Familiarity with hardware/software of diagnostic imaging
equipment (MR, CT, PET, DR, etc.) and previous experience with this
equipment is a plus, but is not required.
- Ideally, have previous field service experience where you have
managed a geographic territory and demonstrated strong
troubleshooting ability with hardware, mechanical, and software
systems;
- Strong customer communication skills with ability to
effectively communicate both verbally and in writing;
- Demonstrated ability to contribute in a team environment
focused on customer success;
- Possess relevant IT skills with competence on Windows,
Microsoft Office suite, and network communication and
connectivity;
- Superb customer facing skills needed for working with customers
and internally at all levels within UIH / 3rd parties, contractors,
and subcontractors. Must be able to quickly build rapport and gain
respect from others;
- A flexible approach to work and travel with strong commitment
to customer satisfaction and company success;
- Valid driver's license and good driving record required;
- Willingness to travel extensively as needed for customer
support and training. Benefits
- Full Time, Permanent position. Benefits eligible position
- Benefits Include Paid time off, Medical, Dental, Vision, Group
Life Insurance, Short-Term disability and Long-term disability
insurance and 401(k) employer match (vesting period required)
Keywords: UIH America Inc, Sacramento , MR/PET/CT Customer Service Engineer - San Jose/Sac, Engineering , Sacramento, California
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