MR/PET/CT Customer Service Engineer - San Jose/Sac

Company: UIH America Inc
Location: Sacramento
Posted on: May 16, 2022

Job Description:

Job Description UIH Solutions LLC is the Houston-based sales and services organization for United Imaging in North America. United Imaging is a global, award-winning company that's been built for the modern world from the ground up, with more FDA-cleared products across modalities than any other recent market entrant. We continue to experience explosive U.S. growth, and our rate of innovation demands that we pursue the best talent on the market. If you have a passion for what you do, love teamwork, are highly accountable, and are at the top of your game, check us out.The Opportunity UIH Solutions, LLC is building a customer sales and service support structure for North America, headquartered in Houston, Texas. We are looking for a medical imaging Customer Service Engineer to support our MR & CT systems at customer sites in the local area. If you are a self-starter, are truly energized by breakthrough technologies, and you want to play a key role in a start-up enterprise, then please read on… Main Responsibilities Provide top-level on-site service support that delights our customers and sets the benchmark for the medical imaging industry;

• Work closely with Customer Care Center (regional and headquarter level) to effectively carry out trouble-shooting, maintenance, and updates on designated products;
• Embrace new technology while levering core strengths in customer service and service support;
• Play a key role in new, first-of-a-kind medical imaging system product launches in the US market;
• Continually build competence in providing technical assistance and support to our customers;
• Quickly and efficiently escalate challenges as appropriate to ensure expeditious resolution of all issues and high levels of customer satisfaction;
• Responsible for installation of UIH diagnostic imaging equipment for designated products in geographic region;
• Attend service training courses overseas and in the US as needed and work toward completion of the UIH Professional Certificate. Qualification Requirements
  • Associate's degree in technical field and/or equivalent experience preferred;
  • Familiarity with hardware/software of diagnostic imaging equipment (MR, CT, PET, DR, etc.) and previous experience with this equipment is a plus, but is not required.
  • Ideally, have previous field service experience where you have managed a geographic territory and demonstrated strong troubleshooting ability with hardware, mechanical, and software systems;
  • Strong customer communication skills with ability to effectively communicate both verbally and in writing;
  • Demonstrated ability to contribute in a team environment focused on customer success;
  • Possess relevant IT skills with competence on Windows, Microsoft Office suite, and network communication and connectivity;
  • Superb customer facing skills needed for working with customers and internally at all levels within UIH / 3rd parties, contractors, and subcontractors. Must be able to quickly build rapport and gain respect from others;
  • A flexible approach to work and travel with strong commitment to customer satisfaction and company success;
  • Valid driver's license and good driving record required;
  • Willingness to travel extensively as needed for customer support and training. Benefits
    • Full Time, Permanent position. Benefits eligible position
    • Benefits Include Paid time off, Medical, Dental, Vision, Group Life Insurance, Short-Term disability and Long-term disability insurance and 401(k) employer match (vesting period required)

Keywords: UIH America Inc, Sacramento , MR/PET/CT Customer Service Engineer - San Jose/Sac, Engineering , Sacramento, California