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CAD/CAM Trainer

Company: Henry Schein
Location: Sacramento
Posted on: January 15, 2022

Job Description:

JOB OVERVIEW: This position is a technical training/support specialist for our digital restorations product line as well as the 3D printing and CBCT workflows. Primary responsibility will be focused on ensuring each customer's successful integration of new equipment and technology purchases into their practice.

  • You will be the initial point of contact for new customers in delivering in office training, including 3D integration for implant, ortho and sleep related workflow.
  • Escalation support for application and hardware related issues for our digital equipment and software solutions. Work with Equipment Coordinators and local sales teams to understand installation dates and schedule appropriate training activities including post sale follow-up.
  • Responsible for proactively reaching out to all new Digital Restorations customers post installation and training (6-8 times over first 100 days) to capture satisfaction levels, training experience, adoption success and frequency of use.
  • In addition to training and support responsibility, this role will be an available sales support resource for the field sales team to access to deliver in office demos to prospective customers. KEY RESPONSIBILITIES:
    • Provide new customer basic system training for all CEREC, Planmeca CAD/CAM, and Digital Scanning solutions.
    • Manage 100-day post sale activities and customer experience tracking and reporting ensuring appropriate adoption and office integration
    • Manage the entire training protocol for new customers (2-3 Day sessions) from start to finish.
    • Help facilitate and resolve customer escalations including software and hardware related issues related to our digital product offering. Work with TechCentral and/or manufacturer support teams to manage software and technical inquiries.
    • Deliver in-office product demos to prospective customers as needed.
    • Build relationships with TSMs and customers to promote local study clubs and provide opportunities for customers to advance their product education.Qualifications - ExternalQUALIFICATIONS:
      • Experience with CAD/CAM and 3D Imaging devices and planning software is preferred, but we are willing to train the right candidate.
      • Experience in training dental staff and doctors on imaging and or CADCAM preferred
      • Associate degree required; Bachelor degree preferred.
      • Valid driver's license required. EXPERIENCE:
        • Must have a minimum of 3 years dental experience.
        • Registered dental assistant or Hygienist that is capable to work in the mouth is preferred.
        • Technical support experience preferred. SPECIFIC KNOWLEDGE & SKILLS:
          • Must have passion for being part of a hard-working team.
          • Must have ability to multi-task in a fast-paced environment.
          • Must have excellent ability to learn and articulate software-related problems and technical concepts.
          • Must have strong active listening skills.
          • Must have strong attention to detail when communicating with customers (verbal & written).
          • Must have ability to empathize with customers and convey confidence.
          • Must have basic understanding of Internet connectivity and networking.
          • Travel may be required for equipment installations and training.

            Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

Keywords: Henry Schein, Sacramento , CAD/CAM Trainer, Design, Graphic Design & CAD , Sacramento, California

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