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Operations Specialist(Administrative Support)

Company: American Water
Location: Sacramento
Posted on: June 1, 2024

Job Description:

Requisition ID: 106419

Share Our Purpose. Be Yourself. Feel Valued.

People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals.

We are Beautifully Different . We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role! Click here for more information on our inclusion, diversity, and equity journey.

About American Water
American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886, We Keep Life Flowing - by providing safe, clean, reliable and affordable drinking water and wastewater services to more than 14 million people across 14 regulated jurisdictions and 18 military installations. American Water's 6,500 talented professionals leverage their significant expertise and the company's national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders.

As one of the fastest growing utilities in the U.S., American Water expects to invest $30 to $34 billion in infrastructure repairs and replacement, system resiliency and regulated acquisitions over the next 10 years. The company has a long-standing history of executing its core operations, aligned with sustainable best practices, through its commitments to safety, affordability, customer service, protecting the environment, an inclusive workforce and strengthening communities.

American Water has been recognized on the 2023 Bloomberg Gender-Equality Indexfor the fifth consecutive year, ranked 18th on Barron's 100 Most Sustainable U.S. Companies 2023 List, earned the U.S. Department of Homeland Security SAFETY Act designation and U.S. Environmental Protection Agency's WaterSense - Excellence Award, among additional state, local and national recognitions.

For more information, visit amwater.com and join American Water on LinkedIn , Facebook , Twitter and Instagram .

California American Water has a Full-Time opening for an Operations Specialist-Administartive Support! Apply TODAY if you have experience performing administrative duties such as responding to customer inquires, processing purchasing card and fleet related expenses, initiating purchasing transactions, processing and tracking purchase orders and invoices, document preparation, then this role is for YOU! APPLY TODAY!

Primary Role

This administrative support position (aka Operations Specialist) provides administrative, analytical, and operational support to the district office including the Field and Production departments. This role may include assisting supervision with procurement, scheduling work, completing tasks, communicating with other departments, safety, assisting team members, handling customer inquiries and payments.

Important Information

  • This position may be eligible for annual incentive pay and contracted increases as determined by the collective bargaining agreement, and you will have the opportunity for continued salary growth. In addition to compensation, you will be offered a comprehensive benefits package including 401(k), Defined Contribution Plan,
  • Employee Stock Purchase Plan, medical, prescription, dental and vision coverage, plus disability, paid time off, life insurance, voluntary benefits, health and wellness programs and much more!
  • American Water is also proud to offer employees learning opportunities and work experiences to grow professionally!
  • Posted range $28.60 to $46.34
  • The base salary range represents a good faith salary range for this position.
  • This position is eligible for annual incentive pay and has the opportunity for continued salary growth. If you are hired at American Water your base salary compensation will be determined based on factors such as market, geography, skills, education and/or experience. At American Water, we are committed to pay equity.
  • In addition to compensation, you will be offered a comprehensive benefits package including 401(k),Defined Contribution Plan, Employee Stock Purchase Plan, medical, prescription, dental and vision coverage, plus disability, paid time off, life insurance, voluntary benefits, health and wellness programs and much more!
  • American Water is also proud to offer employees learning opportunities and work experiences to grow professionally!

    Key Accountabilities

    • Prepare, analyze, and evaluate reports on a wide variety of items including variances related to specific department work processes, regulatory requirements, budgets, capital expenditures, work orders, departmental and/or organizational performance, etc.
    • Provide general administrative support for day-to-day managerial and departmental needs and special projects, which may include but are not limited to, composing correspondence, obtaining permits, preparing, and distributing meeting minutes, processing purchasing card and fleet related expenses, initiating purchasing transactions, processing and tracking purchase orders and invoices, document preparation, etc.
    • Respond to customer inquiries, which may include, but are not limited to, gathering information from operations leadership, speaking with customers, and explaining company processes and billing. Front-desk duties including handling walk-in customer questions.
    • Receive and distribute operational workflow requests and work orders.
    • Enter data and perform analysis in information systems.
    • Schedule daily operational work based on priority outlined by operations leadership using work management system.
    • Work collaboratively with other functions to optimize business performance and customer satisfaction.

      Knowledge/Skills

      • Demonstrated organization ability and administrative skills. Effective communication skills, both verbal and written.
      • Demonstrated ability to manage and prioritize tasks. Effective problem solving and analytical ability.
      • Thorough understanding of standard business practices and principles, including basic accounting and budgeting.
      • Strong knowledge of computers, in-depth knowledge of Microsoft office suite applications and other pertinent software.
      • Understanding of collective bargaining agreements (if applicable), safety and regulatory requirements.
      • Knowledge of water or relevant utility industry operations, water and/or wastewater distribution regulations, water system equipment, water system operations, piping, tanks, pump stations, construction practices, engineering concepts, company policies and procedures and effective safety practices.

        Experience/Education

        • High school diploma or equivalency required.
        • Associates level degree in business or related field of study preferred.
        • 5 years of overall work experience with at least 3 years in accounting, payroll, or administrative support work.
        • Active state driver's license required with the ability to pass a motor vehicle report.

          Competencies

          Champions safety

          Customer obsessed

          Cultivates innovation

          Nimble learning

          Drives Results

          Collaborates

          Join American Water... We Keep Life Flowing ---

          American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because they are an individual with a disability, protected veteran or other status protected by federal, state, and local laws.

          Nearest Major Market: Sacramento

Keywords: American Water, Sacramento , Operations Specialist(Administrative Support), Administration, Clerical , Sacramento, California

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