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California Competes Tax Credit (CCTC) Support Technician

Company: State Of California
Location: Sacramento
Posted on: November 19, 2023

Job Description:

Under the general supervision of an Administrator II, with functional guidance and direction from the Specialized Technical Services Section (STSS) Audit Supervisors, the incumbent is responsible for providing support for specific tasks assigned to the California Competes Tax Credit (CCTC) workload. You are customer-focused by being courteous and professional to taxpayers and co-workers. In addition, you maintain good work habits, utilize your time effectively, and have the ability to perform multiple tasks in order to conduct support work for the CCTC workload and staff.

Additional positions may become available (RPA 2324-01467).

This position is eligible for remote-working within California based on departmental guidelines and operational need. Some in-office presence required.

Please complete this optional survey letting us know how you heard about this position by clicking here .

You will find additional information about the job in the Duty Statement .

Minimum Requirements You will find the Minimum Requirements in the Class Specification.

    • Job Application Package Checklist
    • Duty Statement
      Position DetailsJob Code #:

      Position #(s):

      Working Title:
      California Competes Tax Credit (CCTC) Support Technician

      TAX TECHNICIAN, FRANCHISE TAX BOARD$3,130.00 - $3,921.00 A
      $3,534.00 - $4,428.00 B

      # of Positions:

      Work Location:
      Sacramento County


      Job Type:
      Permanent, Full Time

      Department Information
      Our mission is to help taxpayers file timely and accurate tax returns, and pay the correct amount to fund services important to Californians.

      FTB fosters an environment of equity and inclusion for all and we welcome everyone to be part of our diverse workforce.

      Department Website:

      Special Requirements
      • The position(s) require(s) a Background Investigation be cleared prior to being hired.
        This business uses E-Verify in its hiring practices to achieve a lawful workforce. E-Verify is a web-based system that allows enrolled employers to confirm the eligibility of their employees to work in the United States. For more information about E-Verify, please go to .

        CALIFORNIA CODE OF REGULATION, SECTION 172: All candidates for, appointees to, and employees in the state civil service shall possess the general qualifications of integrity, honesty, sobriety, dependability, industry, thoroughness, accuracy, good judgment, initiative, resourcefulness, courtesy, ability to work cooperatively with others, willingness and ability to assume the responsibilities and to conform to the conditions of work characteristic of the employment, and a state of health, consistent with the ability to perform the assigned duties of the class. Where the position requires the driving of an automobile, the employee must have a valid state driver's license, a good driving record and is expected to drive the car safely. The foregoing general qualifications shall be deemed to be a part of the personal characteristics of the minimum qualifications of each class specification and need not be specifically set forth therein.

        **IMPORTANT NOTICE** As required by the department's rules of conduct, all employees of the Franchise Tax Board (FTB) must be in compliance with the California Revenue and Taxation Code. During the background investigation portion of the hiring process, FTB will review return information to verify California state income tax compliance. Any failure to comply with the California Revenue and Taxation Code may prevent you from being hired at FTB. You must verify your filing status by calling 1-800-852-5711 to resolve any potential tax compliance issues, prior to submitting your application and seeking employment with FTB. All applicants not currently employed with the Franchise Tax Board will be subject to a pre-employment background investigation. The investigation will consist of completion of a pre-employment questionnaire, fingerprinting, and an inquiry to the Department of Justice to disclose criminal records. We comply with the Americans with Disabilities Act. Persons with hearing or speech impairments, call TTY/TDD (800) 735-2929.

        Application Instructions
        Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
        Final Filing Date: 11/18/2023
        Who May Apply
        Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

        Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

        How To Apply
        Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

        Address for Mailing Application Packages

        You may submit your application and any applicable or required documents to:

        Franchise Tax Board
        Attn: Classification & Hiring Unit - Christine Chen
        P.O. Box 550

        Sacramento , CA 95812-0550

        Address for Drop-Off Application Packages

        You may drop off your application and any applicable or required documents at:

        Franchise Tax Board
        FTB - Classification & Hiring Unit - Christine Chen
        9646 Butterfield Way

        Sacramento , CA 95827
        Drop off at Welcome Center in Main Lobby (may be non-operational on weekends and holidays)
        07:00 AM - 06:00 PM

        Required Application Package Documents

        The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
        • Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
        • Resume is required and must be included.
        • Other - REQUIRED : If you are basing your eligibility on educational requirements, you MU ST provide a legible copy of your transcripts as proof of meeting the education requirement as listed in the Classification Specification (please see the Class Specification located under "Minimum Requirements" on the left-hand side of this job posting). Applicants with foreign transcripts must provide a foreign transcript evaluation that indicates the number of units to which the foreign course work is equivalent. Transcripts and evaluations may be official or unofficial; please redact birthdates and social security numbers . If you are not basing your eligibility on an educational requirement, you may instead use the bypass option (when applying, select Choose/Upload for the required document and then select Bypass File). Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

          Desirable QualificationsIn addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
          • Knowledge of tax laws, rules, regulations, organization, and procedures of the Franchise Tax Board
          • Knowledge of Professional Audit Support System (PASS), Taxpayer Information [System] (TI), Business Entities Tax System (BETS), Case Management (CM), Taxpayer Folder (TPF), Excel, Word, SharePoint, and Teams
          • Ability to interpret, apply, and/or explain provisions of governmental, tax or non tax rules, regulations, and departmental procedures and policies
          • Ability to learn rapidly and follow directions in a fast paced environment
          • Communicate effectively and tactfully with other staff and with the public in person or over the telephone, including situations involving difficult, disagreeable, and adversarial contacts
          • Ability to analyze and interpret written and numerical data accurately and adopt an effective course of action
          • Ability to evaluate situations quickly and accurately, and take effective action
          • Experience accurately and quickly enter data into a computerized database
          • Ability to recognize questions or situations outside the employee's area of responsibility or knowledge and refer these to appropriate sources
          • Ability to write effectively
          • Ability to remain flexible and open in response to changing priorities when handling a variety of tasks
          • Strong interpersonal skills and ability to work well independently or in a team environment on various projects and special assignments
          • Ability to independently plan, prioritize, and organize assignments with tight time frames or competing deadlines
          • Ability to work with sensitive and confidential data
          • Self-motivated, enthusiastic, flexible, and customer-service oriented
            BenefitsBenefit information can be found on the CalHR website and the CalPERS website.

            In addition, Franchise Tax Board offers the following:
            • Convenient transportation and commuting options include : Light Rail stop, bicycle lockers, free parking, and carpool/vanpool opportunities
            • On site conveniences include: A variety of dining options
              Contact Information
              The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.
              Department Website:
              Human Resources Contact:
              Classification & Hiring Unit
              (916) 845-3608

              Hiring Unit Contact:
              Christine Chen
              (916) 845-3574

              Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
              EEO Contact:
              EEO Office
              (916) 845-2860

              California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

              Additional Application Instructions

              A complete application package must be received in the Classification & Hiring Unit or postmarked by the final filing date and must include:
              • Completed employment information on the STD. 678, including the "From" and "To" dates, "Hours Per Week," and "Duties Performed" fields for all jobs listed in the "Employment History" fields (resumes do not take the place of these fields on the STD. 678)
              • All of the required documents listed in the "Required Application Package Documents" section
              • The position number and job control number in the job title line of the STD. 678, if submitting a paper application package (these numbers will auto-populate in the job title line of the STD. 678 if submitting an electronic application through your CalCareer Account)
              • A signature, if submitting a paper application package Candidates who do not follow all of the listed application instructions may be eliminated from the selection process. All submitted information will be screened and the most qualified candidates will be invited to an interview.

                Electronic applications submitted through your CalCareer Account are highly recommended. If you are unable to apply electronically through your CalCareer account, please mail a completed and signed STD. 678 and application package to the mailing address provided above in the "Application Instructions" section.

                Do not include full Social Security Number, method of eligibility, and LEAP information in your application package.

                Examination Informatioon

                To apply for the Tax Technician position(s) as a list candidate, you must first take the online Tax Technician exam .

                Equal Opportunity Employer
                The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

                It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

Keywords: State Of California, Sacramento , California Competes Tax Credit (CCTC) Support Technician, Accounting, Auditing , Sacramento, California

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