Senior Consultant - Loss Sensitive Billing
Company: Travelers Insurance
Location: Sacramento
Posted on: May 28, 2023
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Job Description:
Who Are We?
Taking care of our customers, our communities and each other.
That's the Travelers Promise. By honoring this commitment, we have
maintained our reputation as one of the best property casualty
insurers in the industry for over 160 years. Join us to discover a
culture that is rooted in innovation and thrives on collaboration.
Imagine loving what you do and where you do it.
Job Category
Finance and Accounting, Operations
Compensation Overview
The annual base salary range provided for this position is a
nationwide market range and represents a broad range of salaries
for this role across the country. The actual salary for this
position will be determined by a number of factors, including the
scope, complexity and location of the role; the skills, education,
training, credentials and experience of the candidate; and other
conditions of employment. As part of our comprehensive compensation
and benefits program, employees are also eligible for
performance-based cash incentive awards.
Salary Range
$65,500.00 - $108,100.00
Target Openings
1
What Is the Opportunity?
Reports to the Loss Sensitive Sr. Director. Function as a technical
resource within Region/Zone to provide day-to-day receivable
account technical expertise to unit members. Identify training
needs and recommend training plans to manager. Conduct training and
works to continually enhance the effectiveness of incumbents in the
Receivable Management unit. Works with Regional Receivable Officer
to identify production and collection results, trends, and identify
areas for improvement. Track and follow up with Receivable Account
Managers on problematic production or collection problems. May
handle highly complex account portfolio as required.
The Work Arrangement for this position is based on location.
What Will You Do?
Provide technical expertise to all Receivable Account Management
staff in the review and interpretation of Loss Sensitive and
Guaranteed Cost Insurance Legal Agreements, program charges and
calculations associated with the Ultimate Receivable on each
program sold.
Provide guidance in the area of the setup of accounts in the Plan
Data system, the production of all bill types, application of
payments received, and in the research of discrepancies.
Provide analysis and advice to unit members in effective methods to
assess disputes and issues related to accounts which are in
arrears.
Recommend when accounts should be referred to outside attorneys or
collection agencies in order to resolve issues raised.
Perform full receivable account management responsibilities for own
case load.
Includes review and development of receivable amounts, application
of payments received, and development of strategies and negotiation
and resolution of disputed/problems accounts.
Work effectively to resolve disputes with
insureds/brokers/consultants and attorneys.
Coordinate the swift resolution of the cash flow process by working
closely with a variety of internal Travelers areas and Controllers
and Litigation Management.
Respond to special billing/reporting requests from customers on
complex accounts.
Develop creative solutions to provide the customer with the
data/information requested.
Take a leadership role in generating ideas and improvements to area
operations by proactively identifying efficiencies and process
enhancements.
Make recommendations to Loss Sensitive Leadership on implementing
processes to improve the efficiency and service within the
organization.
Participate in the design and implementation of development and
training programs for team members with Loss Sensitive
Leadership.
Conduct training as appropriate.
Develop and produce a variety of management information reports for
Senior Management of Operations/Marketing/Finance.
Provide analysis of report results, as required.
Respond to questions from upper management on data produced, and
assist home office and field management with questions.
Perform other duties as assigned.
What Will Our Ideal Candidate Have?
Accounting Degree or equivalent work experience.
Superior communication and negotiation skills.
Business law knowledge as it relates to contracts and
collections
Superior Customer Service Skills
In-depth knowledge of Property Casualty business and loss sensitive
Products
Demonstrated ability to work independently and in a team
environment
Ability to balance timeliness and accuracy
Expert knowledge of Plan Data and other billing/collections
automated systems.
Superior business application skills (e.g., spreadsheet, database,
word processing skills).
Solid interpersonal skills.
Strong negotiating skills.
Clearly expresses ideas, recommendations, etc. verbally and in
writing.
Interacts effectively at many levels with different audiences in
difficult situations.
Shares information and maintains confidentiality.
Effectively represents the corporation while working with other
areas in the company and dealing with outside customers such as
brokers and insureds. Strong knowledge of Microsoft products(Word &
Excel).
Familiar with emerging technologies for Travelers business
applications.
Ability to effectively utilize a variety of automated systems.
Customer Focus
Identifies customer needs and takes appropriate action to meet
those needs.
Acts with a sense of urgency
Demonstrates a commitment to superior service.
Builds partnerships with customers/brokers/internal partners by
sharing information and offering assistance.
In-depth knowledge of internal and external processes/conditions
that impact unit customer service results.
Business Knowledge
In-depth knowledge of Commercial Lines loss sensitive products
Thorough understanding of all related Commercial Lines functions
(i.e., Marketing, Claim, LP&E, Audit, RMIS, etc.)
Expert knowledge of workflow related to billing, collections and
cash flow.
Strong accounting and analytical skills.
Decision Making/Problem Solving
Evaluates information needs and makes the right choice of approach
to meeting those needs.
Is resourceful in gaining input to solve problems.
Able to evaluate and support the business needs of the agent,
broker, customer and business units.
Seeks to continuously improve productivity
Develops new methods or approaches to getting the work done.
Interpersonal Skills
Takes responsibility for decisions and actions.
Manages own work and seeks help as necessary.
Takes responsibility for own performance and development.
Is flexible.
Works independently and in a team environment.
Establishes and maintains effective working relationships.
Teamwork/Leadership
Builds and maintains successful relationships within the company
and with external contacts.
Works effectively with all levels.
Helps to build a winning team.
Serves as an effective role model.
Motivates others to commit to achieving the highest standards
Resource/Financial Management
Allocates resources to match production needs and adjusts as
necessary to support objectives
Uses resources efficiently and eliminates unnecessary or redundant
functions.
What is a Must Have?
What Is in It for You?
Health Insurance: Employees and their eligible family members -
including spouses, domestic partners, and children - are eligible
for coverage from the first day of employment.
Retirement: Travelers matches your 401(k) contributions
dollar-for-dollar up to your first 5% of eligible pay, subject to
an annual maximum. If you have student loan debt, you can enroll in
the Paying it Forward Savings Program. When you make a payment
toward your student loan, Travelers will make an annual
contribution into your 401(k) account. You are also eligible for a
Pension Plan that is 100% funded by Travelers.
Paid Time Off: Start your career at Travelers with a minimum of 20
days Paid Time Off annually, plus nine paid company Holidays.
Wellness Program: The Travelers wellness program is comprised of
tools and resources that empower you to achieve your wellness
goals. In addition, our Life Balance program provides access to
professional counseling services, life coaching and other resources
to support your daily life needs. Through Life Balance, you're
eligible for five free counseling sessions with a licensed
therapist.
Volunteer Encouragement: We have a deep commitment to the
communities we serve and encourage our employees to get involved.
Travelers has a Matching Gift and Volunteer Rewards program that
enables you to give back to the charity of your choice.
Employment Practices
Travelers is an equal opportunity employer. We believe that we can
deliver the very best products and services when our workforce
reflects the diverse customers and communities we serve. We are
committed to recruiting, retaining and developing the diverse
talent of all of our employees and fostering an inclusive
workplace, where we celebrate differences, promote belonging, and
work together to deliver extraordinary results.
If you are a candidate and have specific questions regarding the
physical requirements of this role, please send us an email
(4-ESU@travelers.com) so we may assist you.
Travelers reserves the right to fill this position at a level above
or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit
http://careers.travelers.com/life-at-travelers/benefits/ .
Keywords: Travelers Insurance, Sacramento , Senior Consultant - Loss Sensitive Billing, Accounting, Auditing , Sacramento, California
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