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Senior Consultant - Loss Sensitive Billing

Company: Travelers Insurance
Location: Sacramento
Posted on: May 28, 2023

Job Description:

Who Are We?
Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
Job Category
Finance and Accounting, Operations
Compensation Overview
The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.
Salary Range
$65,500.00 - $108,100.00
Target Openings
What Is the Opportunity?
Reports to the Loss Sensitive Sr. Director. Function as a technical resource within Region/Zone to provide day-to-day receivable account technical expertise to unit members. Identify training needs and recommend training plans to manager. Conduct training and works to continually enhance the effectiveness of incumbents in the Receivable Management unit. Works with Regional Receivable Officer to identify production and collection results, trends, and identify areas for improvement. Track and follow up with Receivable Account Managers on problematic production or collection problems. May handle highly complex account portfolio as required.
The Work Arrangement for this position is based on location.
What Will You Do?

  • Provide technical expertise to all Receivable Account Management staff in the review and interpretation of Loss Sensitive and Guaranteed Cost Insurance Legal Agreements, program charges and calculations associated with the Ultimate Receivable on each program sold.

  • Provide guidance in the area of the setup of accounts in the Plan Data system, the production of all bill types, application of payments received, and in the research of discrepancies.

  • Provide analysis and advice to unit members in effective methods to assess disputes and issues related to accounts which are in arrears.

  • Recommend when accounts should be referred to outside attorneys or collection agencies in order to resolve issues raised.

  • Perform full receivable account management responsibilities for own case load.

  • Includes review and development of receivable amounts, application of payments received, and development of strategies and negotiation and resolution of disputed/problems accounts.

  • Work effectively to resolve disputes with insureds/brokers/consultants and attorneys.

  • Coordinate the swift resolution of the cash flow process by working closely with a variety of internal Travelers areas and Controllers and Litigation Management.

  • Respond to special billing/reporting requests from customers on complex accounts.

  • Develop creative solutions to provide the customer with the data/information requested.

  • Take a leadership role in generating ideas and improvements to area operations by proactively identifying efficiencies and process enhancements.

  • Make recommendations to Loss Sensitive Leadership on implementing processes to improve the efficiency and service within the organization.

  • Participate in the design and implementation of development and training programs for team members with Loss Sensitive Leadership.

  • Conduct training as appropriate.

  • Develop and produce a variety of management information reports for Senior Management of Operations/Marketing/Finance.

  • Provide analysis of report results, as required.

  • Respond to questions from upper management on data produced, and assist home office and field management with questions.

  • Perform other duties as assigned.

    What Will Our Ideal Candidate Have?

    • Accounting Degree or equivalent work experience.

    • Superior communication and negotiation skills.

    • Business law knowledge as it relates to contracts and collections

    • Superior Customer Service Skills

    • In-depth knowledge of Property Casualty business and loss sensitive Products

    • Demonstrated ability to work independently and in a team environment

    • Ability to balance timeliness and accuracy

    • Expert knowledge of Plan Data and other billing/collections automated systems.

    • Superior business application skills (e.g., spreadsheet, database, word processing skills).

    • Solid interpersonal skills.

    • Strong negotiating skills.

    • Clearly expresses ideas, recommendations, etc. verbally and in writing.

    • Interacts effectively at many levels with different audiences in difficult situations.

    • Shares information and maintains confidentiality.

    • Effectively represents the corporation while working with other areas in the company and dealing with outside customers such as brokers and insureds. Strong knowledge of Microsoft products(Word & Excel).

    • Familiar with emerging technologies for Travelers business applications.

    • Ability to effectively utilize a variety of automated systems.

    • Customer Focus

    • Identifies customer needs and takes appropriate action to meet those needs.

    • Acts with a sense of urgency

    • Demonstrates a commitment to superior service.

    • Builds partnerships with customers/brokers/internal partners by sharing information and offering assistance.

    • In-depth knowledge of internal and external processes/conditions that impact unit customer service results.

    • Business Knowledge

    • In-depth knowledge of Commercial Lines loss sensitive products

    • Thorough understanding of all related Commercial Lines functions (i.e., Marketing, Claim, LP&E, Audit, RMIS, etc.)

    • Expert knowledge of workflow related to billing, collections and cash flow.

    • Strong accounting and analytical skills.

    • Decision Making/Problem Solving

    • Evaluates information needs and makes the right choice of approach to meeting those needs.

    • Is resourceful in gaining input to solve problems.

    • Able to evaluate and support the business needs of the agent, broker, customer and business units.

    • Seeks to continuously improve productivity

    • Develops new methods or approaches to getting the work done.

    • Interpersonal Skills

    • Takes responsibility for decisions and actions.

    • Manages own work and seeks help as necessary.

    • Takes responsibility for own performance and development.

    • Is flexible.

    • Works independently and in a team environment.

    • Establishes and maintains effective working relationships.

    • Teamwork/Leadership

    • Builds and maintains successful relationships within the company and with external contacts.

    • Works effectively with all levels.

    • Helps to build a winning team.

    • Serves as an effective role model.

    • Motivates others to commit to achieving the highest standards

    • Resource/Financial Management

    • Allocates resources to match production needs and adjusts as necessary to support objectives

    • Uses resources efficiently and eliminates unnecessary or redundant functions.

      What is a Must Have?

      • High school diploma or equivalent required.

        What Is in It for You?

        • Health Insurance: Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment.

        • Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.

        • Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.

        • Wellness Program: The Travelers wellness program is comprised of tools and resources that empower you to achieve your wellness goals. In addition, our Life Balance program provides access to professional counseling services, life coaching and other resources to support your daily life needs. Through Life Balance, you're eligible for five free counseling sessions with a licensed therapist.

        • Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

          Employment Practices
          Travelers is an equal opportunity employer. We believe that we can deliver the very best products and services when our workforce reflects the diverse customers and communities we serve. We are committed to recruiting, retaining and developing the diverse talent of all of our employees and fostering an inclusive workplace, where we celebrate differences, promote belonging, and work together to deliver extraordinary results.
          If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email ( so we may assist you.
          Travelers reserves the right to fill this position at a level above or below the level included in this posting.
          To learn more about our comprehensive benefit programs please visit .

Keywords: Travelers Insurance, Sacramento , Senior Consultant - Loss Sensitive Billing, Accounting, Auditing , Sacramento, California

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