Collections Specialist

Company: Ledgent Finance & Accounting
Location: Sacramento
Posted on: May 15, 2022

Job Description:

Job DescriptionPosition Summary:The Collections Specialist is responsible for collections of outstanding accounts receivable from the existing client base and all other aspects of collections including issue resolution. They are responsible for reviewing each account to determine the best way to approach the client. The ideal candidate for this position can handle these responsibilities in a manner that preserves the relationship and improves customer relations. They must have the ability to work as part of a dynamic team and are able to adjust quickly to changing assignments or priorities.Roles And Responsibilities

• Conduct collection campaigns on each assigned client that consist of professionally handled phone calls and email correspondence to secure timely payment of obligations
• Address short paid amounts and provide any necessary backup & documentation as required
• Work with Sales Teams to bring resolution to customer dispute(s) based on the applicable service contract and tariff filing at the time of possession. Provide feedback to the business to prevent future issues
• Liaise with internal departments including documentation, customer service, Sales team, cash applications, and accounts payable to ensure high quality customer service for customers
• Assist customers with remittance advice regarding payment posting, overpayments, duplicate payments, small balances & offsets to maintain status of customer accounts
• Miscellaneous related duties or Projects as assignedRequirements
  • Prior collection experience (Credit, Collections, Accounts Receivable)
  • Commitment to excellence in collections and customer service
  • Ability to handle complex customer issues in a professional manner
  • Ability to analyze account issues and present analysis in a concise manner
  • Excellent negotiating skills
  • Excellent verbal and written communication skills, particularly about follow-up on unresolved issues
  • Ability to handle multiple demands calmly and effectively, while maintaining attention to detail and follow through
  • Ability to work in a team setting and meet deadlines in a fast-paced environment
  • Strong Excel skillsPay Range $24 to $26We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Keywords: Ledgent Finance & Accounting, Sacramento , Collections Specialist, Accounting, Auditing , Sacramento, California