Enterprise Billing and Payments Team Lead
Posted on: January 15, 2022
Taking care of our customers, our communities and each other.
That's the Travelers Promise. By honoring this commitment, we have
maintained our reputation as one of the best property casualty
insurers in the industry for over 160 years. Join us to discover a
culture that is rooted in innovation and thrives on collaboration.
Imagine loving what you do and where you do it.
**Job Description Summary**
Travelers is seeking a Team Lead / Product Owner to lead a team to
deliver capabilities/solutions in an agile way. In this position,
you will act as a voice of the end-user to guide day-to-day work of
a smaller scale team, focusing on achievement of defined outcomes
versus defining how the work is completed. This candidate will be
primarily responsible for managing the use and integrity of
Enterprise Billing and Payment data for the advancement of future
**Primary Job Duties & Responsibilities**
+ Develop subject matter expertise in the Billing & Payments
+ Understand and explain the billing & payment flows, inquiries,
databases, etc. when partnering with our technical team
+ Collaborate with EBI&A and other data teams across the
enterprise on larger data related initiatives.
+ Work with Business Insurance & Personal Insurance business
partners to provide requested data and educate them on the criteria
behind the data being pulled.
+ Validate that billing data is accurate, ready for business
consumption and supportive of management decision making.
+ Define, prioritize and ensure a ready backlog of work for a
smaller scale product team, accept final product output, focusing
on achievement of defined outcomes versus defining how the work is
+ Effectively manage a backlog of deliverables and capabilities as
well as 'test and learn'/experimentation targeted at
defining/refining future deliverables, measuring performance and
adjusting the overall roadmap of deliverables as needed.
+ Understand and implement team goals and strategy, ensuring
alignment with circle and value stream vision; Articulate team
goals and strategy effectively to key stakeholders, Circle Leads
and team members.
+ Act as voice of the end-user; have a deep understanding of and
respond to customer feedback ensuring needs and requirements are
clearly defined; ensure team work product meets defined acceptance
+ Own team backlog, including prioritization and refinement; Make
trade-off decisions to maximize value.
+ Optimize the flow of value by setting objectives and key
performance indicators (KPIs) for solutions.
+ Inform and participate in business readiness; understand the
impact of change, implement the approach to manage adoption and
+ Provide feedback on work-in-progress, clarify requirements and
contribute to removing roadblocks or impediments; Look for
opportunities for continuous team and process improvement.
+ Partner with Circle Leads and peers to effectively communicate
resources required to achieve defined business outcomes.
+ Share best practices across teams to ensure alignment and
consistency in ways of working within a value stream.
+ Foster an innovative, inclusive and diverse team environment,
promoting positive team culture, encouraging collaboration and
+ Two years of work experience in related field required.
**Education, Work Experience, & Knowledge**
+ Bachelor's degree preferred.
+ Two years of experience in Agile product management
+ Proven ability to apply both technical and business knowledge in
developing business solutions.
+ Demonstrated ability to understand, interpret, and explain data
in a team setting.
+ Location near an existing Travelers Operations location
**Job Specific Technical Skills & Competencies**
+ Agile Mindset: Embody Agile core values of openness, courage,
respect, focus, and commitment. Infuse Agile principles, practices
and methodologies to achieve team success.
+ Product Mindset: Focus on defining a product value proposition
that aligns with and supports the circle/value stream objectives
and which is the north star for the team
+ Influence: Ability to influence behaviors of leaders and without
+ Servant Leadership: Foster an environment where individuals
thrive as empowered and equal members of a team.
+ Communication: Ability to communicate thoughts, concepts,
practices effectively at all levels, adjusting as needed to a
+ Collaboration: Expertise working with others in a
cross-functional multi-team environment.
+ Continuous Improvement: Demonstrate a commitment to continually
improve, share learning with others and encourage team
Travelers is an equal opportunity employer. We value the unique
abilities and talents each individual brings to our organization
and recognize that we benefit in numerous ways from our
If you have questions regarding the physical requirements of this
role, please send us an email (TAPHYREQ@travelers.com) so we may
Travelers reserves the right to fill this position at a level above
or below the level included in this posting.
Keywords: Travelers, Sacramento , Enterprise Billing and Payments Team Lead, Accounting, Auditing , Sacramento, California
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